We are pleased to announce that The Photography Show and The Video Show 2020 will now take place 19-22 September 2020. We want to thank everyone for their support and patience during this unprecedented time - our aim is to ensure the UK photography and filmmaking communities do not lose this event for a year. All existing tickets will be transferred to the new dates.
We have compiled a list of FAQs below to answer any concerns you may have.
Message from The Photography Show and The Video Show Team;
'We are incredibly disappointed that we've had to take this action so close to the event opening. However, it became clear that the recent acceleration in Covid19 cases in the UK has led to heightened concerns for all participants and the show would be negatively impacted from all perspectives should we have proceeded. We understand how important the show is both from an industry and community point of view so we are pleased that we are able to postpone to September when we are hopeful that the threat of Covid19 will have significantly rescinded. Please bear with us while we make all the necessary arrangements to facilitate this move and contact all participants'.
FAQs
TICKETS
Q - The show has been postponed, can I use my ticket in September?
A - Good news, your ticket can be transferred to the new show date. You don’t need to do anything.
Q - I have a pro, trade or student day ticket - do I need to register again for the new dates?
A - Good news, your badge can be used for the new show dates. You don’t need to do anything.
Q - I can’t make the new date, can I get a refund on my ticket?
A - Yes, there is the option to get a refund, please call The Ticket Factory to arrange.
Q - I have bought Extras (Masterclass tickets, Super Stage tickets, Workshop tickets), will I be issued a refund?
A - We have refunded all Super Stage and Workshop tickets automatically. Your Masterclass tickets and Show Guide will be transferred unless you would prefer a refund.
Q - I have a student ticket but I will have graduated in September, will it still be valid?
A - Yes, we will honour your student ticket. We may ask for ID that was valid in March.
THE SEPTEMBER EVENT
Q - What are the dates for the new show?
A - The 2020 show will be held between 19-22 September at the NEC, Birmingham (Hall TBC).
Q - Will the programme and exhibitors be the same for the postponed show?
A - We will aim to keep the programme the same where possible, subject to speakers being available for the new dates. We also hope that the exhibitor list will remain much the same.
TRAVEL AND ACCOMMODATION
Q - I have pre-paid for parking, will I be able to get a refund or use it for the new show dates?
A - You can transfer your parking to the new dates prior to the rescheduled date (go to Manage my booking) or obtain a refund (email necparking@thenec.co.uk). Please note that the NEC are experiencing an extremely high volume of requests at this time.
Q - I booked my hotel through the recommended booking agency, Event Express - can I transfer my booking or get a refund?
A - Please contact Event Express directly on +44 (0) 1905 732 737 and they will be pleased to advise you.
Q - Can I get a refund on pre-booked train travel?
A - You may be able to get a refund on your tickets depending on your train operator. You're more likely to get a full refund if the train you were intending to take is delayed, or your reservation is not available. You may have to pay a £10 cancellation fee if your booked service is running normally. Some advance tickets and special offers may be non-refundable, so check the terms and conditions of the train operating company.
Q - Can I get a transfer or refund on pre-booked flights?
A - Many airlines are offering for customers to transfer to an alternative flight free of charge or receive a refund - you will need to check with whoever you booked with.
FOR EXHIBITORS
Q - The show has been postponed, can I transfer my stand booking to September?
A - For any queries relating to your stand booking, please speak to your account manager.
Q - What can you do to help your exhibitors during this difficult time?
A - We understand how difficult the situation is for many businesses. We are working to promote your show offers to our visitors, and will continue to support you with promotion over the coming months. Please get in touch with kayleigh.aldridge@futurenet.com if there is anything specific you would like us to promote.
The government is providing grants, loan schemes and support with tax affairs to businesses in certain categories that have been affected by Coronavirus - please see the guidance on the gov.uk website.